FeltAndFlamee is dedicated to safeguarding your privacy and treating your personal information with the highest level of care. We understand that our guests, members, investors, partners and staff expect discretion, particularly in a premium hospitality and private poker environment.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the way we collect, store, use, disclose and protect your personal information. This Policy outlines how we manage personal information across our restaurant, poker tournaments, VIP experiences, events, and digital touchpoints at https://feltandflamee.com.

By interacting with us, including when you dine at our restaurant, participate in our poker events, apply for membership, visit our website or contact us, you agree to the handling of your personal information as described in this Policy.

The types of personal information we collect will depend on how you engage with FeltAndFlamee. We only collect information that is reasonably necessary for our functions and services, including:

• Identity and contact details such as your name, date of birth (for age verification), email address, phone number, postal address and country of residence.
• Booking and reservation details including party size, preferred date and time, seating preferences, dietary requirements, accessibility needs and special occasion requests when you make a restaurant booking or private event enquiry through /reservations/.
• Poker and tournament information such as your interest in specific tournaments or cash-style games, preferred stakes, seat requests, waitlists, and relevant information needed to manage tournament registrations via /poker/ or /events/.
• Membership and VIP profile data including applications and membership tier details, verification documents where required by law, preferences for dining, beverages, gaming, communication channels, and your engagement with /membership/ and /vip/ programs.
• Payment and transaction information such as payment method, transaction history and billing details (processed via secure third-party payment gateways – we do not generally store full card numbers).
• Event and hospitality details including corporate hosting requirements, private celebration details and entertainment preferences when you enquire via /events/ or /contact-us/.
• Online interaction data such as your IP address, device information, browser type, approximate location, onsite behaviour (pages viewed, time on page, clicks) and preferences derived from cookies and analytics tools.
• Recruitment information if you apply for a role with us, including CV, qualifications, employment history and reference details.

Where you provide us with personal information about another individual (for example a guest on your reservation or a nominated contact), you confirm that you have their consent to share their information with us for the purposes described in this Policy.

We collect personal information in a range of ways, always aiming to do so lawfully, fairly and as transparently as possible. This includes:

• Directly from you via our website when you submit forms or requests on Reservations, Poker, Events, Membership, VIP or Contact Us pages.
• In person at the venue when you make a reservation, check in for a booking or tournament, join a waitlist, participate in a promotion, attend a special event, or speak directly with our hospitality or poker operations team.
• By phone when you call to make or amend a booking, enquire about an event, register interest in a tournament, or request information regarding VIP access or membership.
• Via email or messaging when you correspond with us regarding reservations, tournament entries, special requests, corporate hospitality or membership matters.
• Through partner platforms where you interact with third-party reservation systems, event ticketing services, payment providers, marketing platforms or social channels that integrate with FeltAndFlamee.
• From publicly available sources or referees where relevant to recruitment, due diligence or regulatory obligations.

Where reasonably practicable, we will collect personal information directly from you. If we receive information about you from someone else or from a third party, we will handle it in accordance with this Policy and applicable Australian law.

We use your personal information to deliver a seamless, safe and personalised experience across our restaurant, poker club and VIP offerings. This includes using your information to:

• Process and manage reservations for dining, private dining rooms and special events booked via Restaurant, Events or Reservations pages.
• Administer poker tournaments and social games including managing registrations, seating allocations, waitlists, communications regarding structure or timing, and ensuring responsible gaming and regulatory compliance.
• Provide VIP and membership services such as managing your membership status, benefits, tier eligibility, exclusive invitations and personalised experiences accessible through VIP and Membership programs.
• Tailor and enhance your guest experience by understanding your dining preferences, beverage choices, seating style, special occasions and entertainment interests so we can curate offers and recommendations that reflect your tastes.
• Respond to enquiries and provide support when you contact us via Contact Us, email, phone or in-venue, including addressing feedback, complaints or accessibility requests.
• Process payments and manage financial records associated with dining, events, tournament entries, membership fees and VIP packages.
• Operate, maintain and improve our website including by monitoring performance, analysing behaviour patterns and enhancing digital experience design.
• Send you marketing and event information where permitted by law and your preferences, including updates on poker tournaments, chef’s menus, special events and exclusive offers (see “Marketing Communications” below).
• Meet our legal, regulatory and risk management obligations including responsible service of alcohol and gaming-related obligations, anti-money laundering checks where applicable, and any reporting required by Australian authorities.

Where we use your personal information for a purpose not described in this Policy, we will generally do so with your consent or where otherwise permitted by the Australian Privacy Principles.

We treat your personal information as confidential and disclose it only where necessary, appropriate and lawful. We may share your information with:

• Trusted service providers who assist us in operating our restaurant, poker club and digital platforms, such as reservation and booking systems, payment processors, email and SMS platforms, customer relationship tools, website hosting providers, IT security partners and professional advisers.
• Event and entertainment partners who co-host tournaments, special evenings or corporate hospitality events where limited information is required to facilitate your participation.
• Regulators, law enforcement or other government agencies where we are required or authorised by Australian law, regulation or court order to disclose specific information, including for responsible gaming, anti-money laundering or public health and safety reasons.
• Prospective buyers or investors as part of a confidential due diligence process in connection with a potential merger, acquisition, restructuring or sale of our business, subject to appropriate privacy and confidentiality protections.

We do not sell, rent or trade your personal information to third parties for their own independent marketing purposes.

Where we share your information with third parties, we take reasonable steps to ensure they handle your personal information securely and in accordance with Australian privacy law and this Policy.

Some of our trusted technology and service partners may be located, or may store data, outside Australia. This can include providers of cloud hosting, payment processing, reservation platforms, analytics and communication services.

Where your personal information is transferred or stored overseas, we take reasonable steps to ensure it is protected in a way that is consistent with the Australian Privacy Principles, including by:

• Conducting due diligence on overseas service providers’ privacy and security practices.
• Entering into contractual arrangements that require appropriate safeguards for your personal information.
• Limiting the information shared to what is reasonably necessary for the service being provided.

By engaging with FeltAndFlamee, you acknowledge that your personal information may be processed in jurisdictions outside Australia. However, our commitment to confidentiality, security and responsible data handling applies irrespective of where your data is stored or accessed.

We employ layered, modern security measures to protect your personal information against unauthorised access, misuse, interference, modification, loss or disclosure. These measures include:

• Technical safeguards such as encryption in transit (HTTPS), secure server configurations, network firewalls, access controls, authentication protocols and routine system updates.
• Administrative controls including role-based access to systems, staff training on privacy and confidentiality, clear data-handling procedures and incident response protocols.
• Physical security measures within our venue and offices, including restricted areas, secure storage, CCTV monitoring and controlled access to sensitive information.

While we use reasonable efforts and industry-aligned practices to protect your personal information, no method of transmission or storage is completely secure. If we become aware of a data breach that is likely to cause serious harm, we will take steps in accordance with the Notifiable Data Breaches scheme under Australian law, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

You have the right to request access to the personal information we hold about you, and to request corrections if you believe that information is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, please contact our Privacy Officer using the details in the Contact & Complaints section below. To help us respond, please provide:

• Your full name and contact details;
• Details of your relationship with FeltAndFlamee (for example diner, tournament player, member, event client, staff applicant); and
• Specific information or records you are seeking to access or correct.

We will respond to your request within a reasonable period and in accordance with Australian privacy law. In some cases, we may need to verify your identity before providing access or making changes. If we are unable to give you access, or to correct your information as requested, we will explain the reasons and outline the options available to you.

Our website at https://feltandflamee.com uses cookies and similar technologies to deliver a smooth, high-performance digital experience that reflects our luxury brand.

Cookies are small data files stored on your device when you browse our site. We use them to:

• Remember your preferences (for example language or region);
• Help keep sessions secure when you submit forms, bookings or membership requests;
• Understand how visitors navigate pages such as Restaurant, Poker, Events, VIP, Reservations and Contact Us so we can improve design and performance; and
• Measure the effectiveness of our campaigns and communications.

We may use analytics tools (such as privacy-conscious web analytics platforms) to collect aggregated, de-identified information about site usage, including page views, session duration and referral sources. This information helps us optimise our content, navigation and promotional activities.

You can manage or disable cookies through your browser settings. However, doing so may impact certain features of the website, including form submissions and smooth navigation. For more detail on cookies used by FeltAndFlamee, please also refer to our Cookie Policy.

With your consent, or where otherwise permitted by law, we may use your contact details to send you carefully curated marketing communications about FeltAndFlamee, including:

• Upcoming poker tournaments, cash-style social evenings and special poker events;
• Seasonal menus, chef’s table experiences and dining collaborations at our restaurant;
• Exclusive VIP nights, member-only events and premium packages promoted via VIP and Membership programs;
• News, stories and features that showcase our venue, partners and guest experiences.

You can opt out of marketing communications at any time by:

• Using the “unsubscribe” or preference link included in our emails; or
• Contacting us directly using the details in the Contact & Complaints section with your full name and communication preferences.

Even if you opt out of marketing, we may still send you essential service communications related to your bookings, tournament registrations, payments, membership status or changes to this Privacy Policy, our Terms and Conditions or Cookie Policy.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint about how we have handled your personal information, please contact our Privacy Officer:

Privacy Officer – FeltAndFlamee
Email: [email protected]
Website: https://feltandflamee.com
Contact form: /contact-us/

Please provide as much detail as possible about your question or concern. We will acknowledge your enquiry or complaint and aim to respond within a reasonable period, typically within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/.

We may update this Privacy Policy from time to time to reflect changes in our business, venue operations, technology or legal obligations. The latest version will always be available at https://feltandflamee.com/privacy-policy/.