Cookie Policy Overview

FeltAndFlamee uses cookies and similar technologies to provide guests, members and visitors with the best possible browsing, dining and booking experience across our website. These technologies help us present our signature Australian restaurant, live poker tournaments, VIP membership offerings and reservations in a way that feels seamless, secure and personalised to you.

This Cookie Policy explains what cookies are, the types of cookies we use, why we use them, and how you can manage your preferences while exploring our online experience.

What Are Cookies?

Cookies are small text files that are stored on your device (such as your computer, tablet or smartphone) when you visit websites. When you return to the same website, these files help the site recognise your device and remember certain information about your visit.

Cookies are widely used across the web to remember your preferences, enhance platform functionality, support analytics and, in some cases, deliver tailored promotions or offers. At FeltAndFlamee, cookies help us ensure that browsing our restaurant, poker and events pages feels as smooth and refined as your experience in our venue.

Types of Cookies We Use

We use several categories of cookies to support the operation and optimisation of our website:

Essential cookies

Essential cookies are required for the website to function properly. They enable core features such as navigating between pages, maintaining your selections during the reservation or tournament registration process, and keeping our forms and membership-related areas secure. Without these cookies, certain services you request cannot be provided.

Performance cookies

Performance cookies help us understand how visitors interact with our website. They collect anonymised information about which pages are viewed most often, how long guests stay on particular sections (such as our Restaurant or Poker pages), and whether any technical errors occur. We use this insight to monitor website use, refine the user journey and optimise the overall experience.

Marketing cookies

Marketing cookies are used to personalise promotions, communications and offers that may be of interest to you. They help us present relevant information about dining experiences, live tournaments, events, VIP memberships and special packages, and may be used to measure the effectiveness of our campaigns across channels.

Why We Use Cookies

We use cookies to support and elevate your experience of the FeltAndFlamee brand, from the moment you discover us online through to your in-venue visit. In particular, cookies help us to:

• Enable smooth navigation between our key pages, including Events, VIP, Membership and Reservations.
• Expedite bookings and reservations by remembering certain preferences and details so you do not need to re-enter them repeatedly.
• Enhance account security where login or membership features are provided.
• Understand how different types of guests engage with our content and experiences, allowing us to refine the site design and user flow.
• Tailor our messaging, promotions and communications to reflect your interests in fine dining, tournaments, entertainment and VIP offerings.

Managing Your Cookie Preferences

You remain in control of how cookies are used while you browse feltandflamee.com. You can manage or disable cookies in two primary ways:

• Browser settings: Most web browsers allow you to view, delete or block cookies, and to configure settings for specific sites. Please refer to your browser's help section for detailed guidance.
• Cookie consent banner: When you first visit our website, you will see a cookie consent banner that allows you to accept or adjust certain cookie categories (where applicable). You may revisit these choices at any time by reopening the banner.

Please note that restricting certain types of cookies, particularly essential cookies, may impact some website features. For example, you may find that the reservations journey, tournament registration flow or some interactive components do not function as expected.

Third-Party Cookies

We partner with carefully selected third-party providers to help us operate a secure, high-performing and guest-focused website. These third parties may set their own cookies when you visit our site.

Examples include:

• Analytics platforms that measure website traffic, engagement and performance, helping us understand how guests discover our restaurant, poker offerings, events and VIP experiences.
• Payment or booking platforms that support secure transactions, reservation flows and event registrations, particularly in connection with dining experiences and live poker tournaments.
• Marketing and social tools that assist with delivering or measuring our communications and campaigns.

These third parties are required to handle data in accordance with applicable privacy and data protection laws. We encourage you to review their individual privacy and cookie statements where relevant.

Personal Data and Cookies

We do not use cookies to directly collect personally identifiable information, such as your name or contact details, unless that information is expressly and voluntarily provided by you through our website.

Examples of when you may choose to provide personal information include completing a reservation request, registering for a tournament, applying for membership or contacting us via our online forms. In those cases, your personal information is handled in line with our Privacy Policy, and certain cookies may assist with keeping your session secure or remembering your preferences.

Cookie Retention

Cookies are stored for different periods of time depending on their purpose:

• Session cookies are temporary and are deleted when you close your browser. These are typically used to support secure navigation and core functionality while you are actively browsing the site.
• Persistent cookies remain on your device for a defined period or until you delete them. These may be used to remember your preferences, recognise returning visitors or support performance and marketing insights over time.

We periodically review our cookie retention periods to ensure they remain appropriate and proportionate for security, analytics and guest experience purposes.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulatory requirements or our operational practices. Any updates will be published on this page, and the date of the latest revision will be displayed at the top so that you can easily see when the policy was last reviewed.

Where appropriate, we may also highlight significant changes via our website or other communication channels.

Contact Us About Cookies

If you have any questions about how we use cookies or about your privacy preferences when exploring FeltAndFlamee online, you are welcome to contact our privacy officer.

Please reach out via the form on our Contact Us page. For enquiries specifically related to reservations or tournament registrations, you may also use the forms available on our Reservations page.